Need some help?

We’re here to help! Check out our FAQs below.

If you still have a question not answered below, reach out to us at or call us at 479-271-3192.

Where is the library located?

Bentonville Library is located at 405 S Main Street, just 3 blocks south of the Downtown Square. 

How do I get a library card?

Bring your government-issued photo ID (such as a driver's license) and proof of residency (such as a utility bill) to the library. Complete a registration card. Or, check out our Online Borrowing Registration form. For more info, visit Our Collection.

How old do you have to be to get a library card?

5 years old; all minors under the age of 18 require a parent/legal guardian signature.

How much does it cost to get a library card?

Free library cards are available to all residents and/or property owners in Benton County, Bentonville city employees, educators in the Bentonville school district, Bentonville business owners and Fayetteville residents. Non-residents include all patrons living outside, but adjacent to Benton County.  Non-residents are required to pay a $15 annual fee per household.

Why did my card expire?

BPL updates every library account annually.  This allows us to keep track of changes in patrons? contact info.  To update your account, please visit the library. 

What's my PIN number?

Your default PIN is the last digits of your primary telephone number.

My phone number has changed; did my PIN number change too?

Not automatically.  Please inform library staff of your contact change and request that your PIN be reset.  Or, you may edit your contact info and change your library PIN online through My Account.

How do I set up an EZ Log On?

It's easy!  Click on My Account, then Create an EZ Log On.  Fill out the short form:  enter your library card number (no spaces), your PIN, a unique username then create and re-enter a password.  Click Finish Creating Your EZ Log On.  This final step will take you directly to your account information.  You may change your EZ Log On or EZ Password online, at any time, through My Account

How long are books checked out?

BPL books check out for 3 weeks.  eBooks check out for 2 weeks. 

How do I pay fines?

You can pay fines online here. You will need your library card number and password.