Frequently Asked Questions

Your default PIN is the last digits of your primary telephone number.

Bentonville Library is located at 405 S Main Street, just 3 blocks south of the Downtown Square. 

Bring your government-issued photo ID (such as a driver's license) and proof of residency (such as a utility bill) to the library. Complete a registration card. Or, check out our Online Borrowing Registration form. For more info, visit Our Collection.

It's easy!  Click on My Account, then Create an EZ Log In.  Fill out the short form:  enter your library card number (no spaces), your PIN, a unique username then create and re-enter a password.  Click Finish Creating Your EZ Log In.  This final step will take you directly to your account information.  You may change your EZ Log I or EZ Password online, at any time, through My Account

Free library cards are available to all residents and/or property owners in Benton County, Bentonville city employees, educators in the Bentonville school district, Bentonville business owners and Fayetteville residents. Non-residents include all patrons living outside, but adjacent to Benton County.  Non-residents are required to pay a $15 annual fee per household.

5 years old; all minors under the age of 18 require a parent/legal guardian signature.

BPL updates every library account annually.  This allows us to keep track of changes in patrons contact info.  To update your account, please visit the library. 

Not automatically.  Please inform library staff of your contact change and request that your PIN be reset.  Or, you may edit your contact info and change your library PIN online through My Account.

BPL books check out for 3 weeks.  eBooks check out for 2 weeks. 

You can pay fines online here. You will need your library card number and password.

To place a hold on an item, log into your account, and select the item from the catalog. Click on the Place a Hold button. From there, you will be directed to answer some questions, including your preferred Pickup Location for your hold. Your three options are:
•    Bentonville Library- Holds with this location are located on the very first shelves as you walk in the door and are sorted according to your last name. 
•    Community Locker- These lockers are located inside the Bentonville Community Center, at 1101 SW Citizens Circle and are available whenever the Community Center is open.
•    Outdoor Locker- These lockers are located outside BPL Downtown by the front door and are accessible anytime.

When your item is ready to be picked up, you will receive a notification by email or phone, depending on how your account is setup. Items will be held for three business days after notification by email or phone. At that time, items will be returned to their place in the library so other patrons may check them out. 

There is a five-item per day limit for holds. 

The parking lot to the south of Bentonville Public Library is City of Bentonville parking and, therefore, all have access to it. We hope that drivers who are not visiting the library will consider leaving open spots for library patrons. 

There are many public parking facilities within a 15-minute walk of the library. Please take this and any other events that may be occurring when making plans to visit the library or our events. 

Parking maps can be found on the City of Bentonville and Downtown Bentonville websites.